This QI Basics course is designed to equip professionals with the knowledge and tools to start quality improvement projects at their facilities.
The course may be completed in sequence, or individual modules and tools may be used for stand-alone training and review.
Jump to a Section on This Page
Course Overview | Foundational Concepts | Team Concepts | Communication and Facilitation
Change Management Basics | Change Management Models and Tools | The Model for Improvement and PDSA
Process Mapping | Data Basics and Data Collection | Data Analysis and Data Display Methods
Pulling It All Together | All Templates and Tools | Facilitator Guide and Sample Course Syllabus
YouTube Playlist of All Archived QI Basics Videos
Quality Improvement Basics Course Overview
Short overview of what is included in the QI Basics course.
Quality Improvement Foundational Concepts
Resources to support foundational concepts of QI, including recording module and template PICK Prioritization Matrix.
Team Concepts
Recording module and tools to support QI teams, including project charters and team roles and responsibilities tracker.
Communication and Facilitation
Recording module and tools to support QI team communication and facilitation.
Change Management Basics
Recording module introducing the role of change management in QI.
Change Management Models and Tools
Resources to support adopting change management processes in QI, including recording module and Force Field Analysis tool.
The Model for Improvement and PDSA
Resources to support the adoption of the Model for Improvement and Plan-Do-Study-Act including a recording module, a 5 Whys root cause tool, and PDSA worksheet.
Process Mapping
Recording modules introducing the basics of process mapping and development of swim lane process maps.
Data Basics and Data Collection
Resources to support understanding the importance of data and data collection including a recording module, data collection plan tool, and measure collection and monitoring plan.
Data Analysis and Data Display Methods
Recording module to support QI project data analysis and display methods.
Pulling It All Together
Recording module to bring together all aspects of the content covered in the QI Basics course into one real-world example.
All QI Basics Templates and Tools
All quality improvement tools and templates cited in the above categories are listed here alphabetically.
Facilitator Guide and Sample Course Syllabus
Resources to support those interested in convening a peer-sharing cohort to complete the course together.